Questions customers ask before subscribing
If your question is not here, contact us and we will answer directly.
Getting started and pricing
How is the price calculated?
We set the price for each company once we know its headcount and the plan that fits. Contact us and we will send a written quote.
What is the difference between the three plans?
Essential covers records, attendance and leave. Professional adds overtime, excuses, rosters and supervisors. Complete adds payroll and end of service.
How long does account setup take?
It depends on the volume of data and the number of devices. We agree the setup plan and its duration as part of the quote.
Do you move our data from the old system?
Yes. We move employees, the organisation structure, shifts, leave and past attendance, and reconcile report results before you rely on them.
Devices and attendance
Which attendance devices are supported?
The system works with attendance devices from several makers, such as ZKTeco, Hikvision and Suprema, that support sending punches over the internet. Send us the device model and we will confirm before you subscribe.
Do we need a server or a PC at the branch?
No. The device sends to the system directly over the internet, with no middleware and no static IP address.
Does the system support night and rotating shifts?
Yes, including shifts that cross midnight, shift rosters and temporary assignments.
Payroll and regulations
Is the system integrated with GOSI, Mudad, Muqeem or the Wage Protection System?
There is no direct integration at present. The system calculates the salary and produces its report, and you upload to those platforms yourselves.
Does the system calculate the end-of-service award?
Yes, in the Complete plan: the settlement is calculated from the employee record and passes the approval chain before payment.
Security and data
Is our data mixed with other companies’ data?
No. Every company has its own database.
What if the server fails?
A backup is taken every 6 hours and stored encrypted off the server, and we run a real restore rehearsal every month.
Is there a mobile app?
There is no app in the stores at present. The interface works directly in the phone’s browser.
See the system on data that looks like your company
A live demo that walks from the punch to the salary report and answers your questions.